I love your designs! How can I find our more about your pricing and how you work?
We have a detailed PDF brochure which explains clearly all of our pricing as well as more about the design process for our personalised collection, personalised luxe and bespoke service. If you'd like to find out more just drop us a quick email at firstname.lastname@example.org or send us a love note and we'll email you one over asap!
I've seen a personalised design that I love! Can I order a sample?
Of course! Samples are available for purchase, so if you've seen something you like just drop us an email at email@example.com or send us a love note. Unfortunately it is not possible to personalise invitation samples. We can also send you our printed colour chart to give you some idea of how different options you might like to choose from look when printed, as well as how the 300g paper used for our personalised collection feels.
Can I cancel an order?
Only orders which have not yet moved to the production stage can be cancelled. Orders cannot be cancelled after the final proof has been approved and production work has begun. Please note: Full refunds cannot be given if any design/customisation has begun.
If you decide to cancel an order after a digital proof has been designed, you will receive a refund minus £40 to cover design and time costs. If you decide to cancel an order after the second and/or final digital proof has been designed and approved by you, production has commenced, therefore you will not receive a refund.
Can I change an order?
Orders cannot be amended once printing/production work has begun. If you need to change or cancel your order once printing/production has begun you will be charged the full cost of the order, and are responsible for any additional reprinting costs. Therefore please ensure you check proofs very carefully, and use the proofing process to make sure your stationery is designed to meet your requirements.
Can I return an order?
Due to the personalised nature of the product, returns are not accepted.
Is there a choice of colour combinations available?
Yes! Each personalised suite in our collection can be personalised in whatever colours you might need at no extra cost to you. You can choose your colours from the colour chart in our pricing and information PDF (just email us if you'd like a copy) or specify a CMYK reference, or even send us an image you'd like us to match if you have exact colours in mind already.
How will my stationery be made?
Our personalised collection stationery is normally printed onto our house stock, a beautiful Italian 300g textured paper.
Pearlescent and uncoated stocks are also available. Our personalised luxe and bespoke services include a huge range of paper options, which we can discuss in consultation with you. We work with a team of fantastic printers, who can be trusted to produce a perfect product every time.
Are envelopes included with the personalised collection?
We believe that our clients deserve beautiful high quality envelopes to co-ordinate with our stationery collection so we work with the very best paper supplier in the industry, GF Smith, to bring you a range of 50 different coloured envelopes, which start from 70p each. You can find out more about our envelope selection and how to address your envelopes here.
I’m not getting married! But I am planning a celebration, can designs be adapted for non-wedding events?
No problem at all! Please contact us to discuss your requirements.
I’m not getting married either! But I would like some help with branding for my business, is that something you can help with?
Definitely! We love working on branding projects, especially for small businesses with a feminine aesthetic. Drop us a line at firstname.lastname@example.org and we will be in touch!
I love your style, but we would like a bespoke design just for us! Is that possible?
Absolutely! Please get in touch to discuss your requirements. We can create something completely unique for you and your partner.
Our bespoke design starts at £350 + individual stationery product costs. We would love to email you our full pricing and information PDF, just drop us an email at email@example.com or send us a love note and we'll send you one over! Please note that we retain all copyright over Ever After Press designs.
I've got an idea for something beautiful, can you help me?
We would absolutely love to help. No request is too crazy and we'd would be honoured to help you realise your idea! Custom items can be designed to fit in with your Ever After Press personalised design, or we can go for something completely bespoke and tailored to you. Even if you need help with something else, let us know, we know a lot about weddings and have a few tricks up our sleeves!
How do I place an order?
Orders can be placed via firstname.lastname@example.org. If you've seen something you like, just email us or send us a love note and we will send you our full pricing and information PDF. We will then be in touch to collect all necessary information and start designing and personalising your stationery straight away! We can speak via email, FaceTime, Skype or here in person if you happen to be in Paris!
How do I pay?
We accept payment via PayPal, really easy and totally secure. A 50% payment is required before design work can commence and the final 50% is payable before designs are sent to print. Most major debit and credit cards are accepted.
What happens after I contact you to place an order?
Personalising your stationery
We will be in touch via email to collect your wedding details. Invitations can be personalised with details such as your names, venue, times and date. Significant changes to wording and/or design elements may incur a design fee, this will be discussed upon enquiry of the changes requested. You can also specify the colours you would like to be used from our colour chart here or by providing a CMYK colour reference.
The prices quoted include an initial digital proof, followed by a second, final digital proof if required. For each additional proof beyond this, a £40 charge will apply.
It is vital you check the proof very carefully, including all wording, spelling and grammar. Once you have approved and signed off on the final proof, no further amendments can be made. It is your sole responsibility to review for mistakes, errors or omissions.
Once you have signed off and approved the final proof, your order will move to the production stage. This means your design is final, and your stationery will be created ready for dispatch. Exciting!
How much does Postage & Packaging cost?
Courier delivery is quoted on a case by case basis. Most of our printers are based in the UK, so we are able to ship direct straight from the printer if required to save both time and shipping costs for you.
How long will my order take to arrive?
Please get in touch with us before placing an order to confirm that we can complete and dispatch your order in your required timescale.
Lead times will vary, as a rule, please allow a minimum of three full weeks from placing your personalised collection order to receiving your items. This will vary greatly depending on the item and quantity ordered. You will need to approve the proof(s) you are sent via email; your prompt response(s) means that the order can progress as quickly as possible.
If you are on a tight schedule, or require delivery by a specific date, it is vital you get in touch with us in advance of placing an order to check we can complete your stationery on time. Timelines for bespoke and personalised luxe are outlined in our pricing and information PDF, please contact us if you would like a copy via email.
In addition to my invitations, I’d like to order additional ‘on the day’ items, but don’t have the final details for these yet?
No issue at all. Additional items can be purchased in advance and details confirmed at a later date. It is advised to order well ahead of when you need your items to avoid disappointment. Please do not hesitate to get in touch to discuss your requirements.
Do I have to order all my items at the same time?
It is advised you order items as early as possible to avoid disappointment. If your wedding is some time away, it is still worth purchasing additional items in advance, so that we can reserve time in our production schedule. Please do not hesitate to get in touch to discuss your requirements.
I'd like to advertise on the Ever After Journal!
That's great news! Drop us a line at hello@everafterpress or send us a love note and we will send our our advertising rates.
I have more questions!
No problem! Please send us a love note or an email at email@example.com, we'd be more than happy to help, and will be in touch as soon as possible. We can't wait to hear from you!!